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Client Experience, Expectations and Onboarding

A wise person once said, “It’s easy to forget what people say but nearly impossible to forget how they make you feel.” Overall, your client experience can look however you decide but ultimately it is a reflection of how you want to be perceived and how you treat others. It covers everything from how you talk to your client, educate them during the planning process and how you respond to their needs, to how you handle difficult situations and interact with other vendors.

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