How to Develop Your Services and Establish Pricing

Learn from certified pricing professional Dr. Michael Tatonetti on how to establish your pricing strategy and services in a way that aligns with your business value.

 

Whether you’re just starting your business or looking to raise your rates, pricing can be a confusing process to navigate. If you’re struggling to assign a dollar value to your services, you’re not alone! It can be hard to understand where you stand in relation to your industry and landscape. As you grow, it’s not always intuitive to know how you should be scaling your pricing either. 

We sat down with pricing professional Dr. Michael Tatonetti to find out everything you need to know to determine your value and price your services accurately. Watch our webinar replay above or read on to learn more about service pricing.

Choose Your Pricing Strategy

When it comes to pricing, there are five strategies you can choose from. Instead of taking a stab in the dark, these guidelines can help you develop the reasoning behind your pricing so you always know how to move forward. The five pricing strategies are:

  • Competitive – Analyze your competitors and price based on what they’re offering. The issue with competitive pricing is that your value may not be in line with your competitors, so this strategy is best used for baseline research. 
  • Cost-Plus – For product-based businesses, this is the best pricing strategy. Your cost plus your profit equals your price.
  • Skimming – With this strategy, you’d set your pricing high then slowly lower it until you build the number of clients you want. 
  • Penetration – Penetration is the opposite of skimming, where you would start your pricing low to capture a larger client audience before slowly raising your pricing. 
  • Value-Based – This is one of the best pricing strategies because it’s based on ROI for your clients. You’ll price your services based directly on their value rather than what your competitors are doing.

Define Your Value

If you choose to use value-based pricing, you’ll need to spend some time defining what that value is. This process may not give you an instant answer, but it’ll help you start determining exactly what your clients get out of your services. Ask yourself the following questions:

  • What is the outcome your client will receive? 

Consider both the qualitative and quantitative outcomes, including the number of hours you’re saving your clients. Also consider the emotional outcome you’re providing, such as feeling secure or belonging. 

  • How are you different within your niche?

Many business owners end up under-valuing their services because they don’t realize they offer a unique value proposition. As you begin to develop your pricing and sell your services, take the time to think about what makes you unique–and price accordingly!

Project Your Income and Work

Once you’ve developed your pricing strategy, it’s easy to set new goals for your projects. Instead of feeling like you need to take on every new project, you’ll know exactly how many high-value projects you need to meet your goals. Using the equation below, determine the minimum number of projects you need to take on each month to hit your target income:

(ideal income/months working) / profit per project = target projects per working month

Selling Your Services

Once you have a pricing strategy, translate it to the individual services or packages that address your clients’ needs. If you don’t have any packages in place yet, don’t be afraid to simply start somewhere. As you continue to market your services and gain new clients, you can apply your learnings to evolve your offerings. 

With HoneyBook, you can establish packages that clients will view and select in a visually appealing digital brochure. Depending on how your business operates, you can set up individual services or itemize multiple services inside a package offering. 

Along with communicating your pricing, the brochure is also a great place to express your brand identity and let your personality shine. Keep in mind, this important touchpoint with a potential client isn’t just about selling your services, it’s also an opportunity to sell your client experience. 

Your brochure can be a powerful tool for selling services at multiple points in your marketing funnel. If you’ve had the chance to conduct a consultation call with a lead, you can personalize the brochure to their individual needs. Seeing a custom brochure will show the client how valuable it is to be working with you. 

For any leads, your brochure can also be a powerful tool for social proof. Include testimonials so your clients know they’ll feel secure working with you. Client examples will also showcase your value so leads understand what’s behind your pricing strategy. To get the most out of your brochure, add a link to your HoneyBook online meeting scheduler to move clients forward if they’d like more information.

It’s Okay to Negotiate

A potential client has seen your brochure and is excited to move forward, but they want to see if you’re able to come down on your price. Do you still work with them?

The answer is “Yes, if…” as in, it’s okay to enter negotiations if you can find a plan that works for both of you. Rather than simply saying no or lowering your prices, try to adjust your offering to something that can accommodate their budget and/or needs. 

If you’ve designed your brochure successfully, it will help set client expectations for your value. And the key to negotiating is that your pricing should still match your value. If you’re coming down on price, it means you may need to offer less of what your initial package included. Don’t be afraid to say no if their budget doesn’t match your value after negotiating.

When to Reevaluate and Raise Prices

Once you have an initial pricing strategy in place, don’t get too attached. Between inflation, changes in your industry and business improvements, you’ll want to continually adjust your pricing. 

As a good rule of thumb, plan to revisit your pricing at least once a year. During the annual review, make it a point to increase your pricing by at least 3-5%. If you’ve added to your offering and increased your value, you may want to add more as well. Some examples of adding value include the following: 

  • Attending courses to increase your expertise
  • Offering more flexibility or availability
  • Offering a better client experience

Every two to three years, conduct a deeper dive to increase your pricing further or introduce an upsell in value. Increasing your pricing incrementally helps set a norm that your long-term clients will come to expect. Just be sure to email and notify your clients whenever you raise your pricing and detail the increase in value, which could be any of the examples we listed above. Keep it short and sweet to make sure everyone’s informed without coming across like you’re asking for permission. Always be confident in your value! 

Making It Easy For Your Clients to Choose Services

If you have your HoneyBook brochure set up, clients will be able to make service selections directly in the file. Once they do, their selections will automatically populate into a proposal file with our proposal software, which includes a contract and invoice. 

Within the proposal, you’ll be able to view your clients’ selections, but you can still customize and edit the proposal as needed. Based on their selections, you’ll also be able to set up an invoice and payment plan. 

What’s great about the proposal is that it includes a contract that your clients will have to sign before they can submit their initial payment. This means they have to acknowledge the payment terms upfront, helping to avoid any misunderstandings or confusion.

Additional Resources for Entrepreneurs

Looking for more help with pricing? Visit the Michael Tattoneti Team, LLC for pricing guidance tailored to entrepreneurs. To continue setting up your HoneyBook account and learn more business best practices from independent business owners, visit our Chats With Small Business Owners webinar series. Expert independent business owners will guide you through common small business concerns and share insights for how you can use HoneyBook to grow your business.

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