Terms & Privacy

HoneyBook’s Terms of Service, Privacy, and Data Protection.

Updated September 27th, 2020
(Review the previous version here)

Our Policy

Welcome to Honeybook! HoneyBook, Inc. ("HoneyBook", "we", "us" and/or "our") provides booking, invoicing, communication, and project management services through its website available at www.honeybook.com (the “Site”) and its mobile applications (together with the Site, the “Services”). This Privacy Policy has been created to provide information about our company and the Services to our users, including those who use the Services to help manage their business (“Businesses”), their clients and related parties (“Clients”), and the Clients’ various other vendors (“Vendors”) that use the Services. This Privacy Policy sets forth HoneyBook's policy with respect to information including personally identifiable data ("Personal Data"), Contact Information (as defined below) and other information that is collected from visitors to the Site and Services.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy.

1. Information We Collect

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services.. Wherever HoneyBook collects Personal Data we make an effort to provide a link to this Privacy Policy.

Contact Information: If you are a Business and you opt to import or sync your Google account, contacts, iCal or similar accounts or services with our Services, we will collect and store information such as your contacts' (including contacts your services provider(s) or app automatically added to your address book when you communicated with addresses or numbers not already on your list) email address, name, address, website URL, phone number and other metadata assigned to a contact; we obtain this data in order to create profiles, suggest existing profiles for you to connect with and invite new persons to use the Services. If you activate Gmail integration on your account you will be able to use the Services to send emails (that you draft and send using our email composer) to your customers and create calendar events.
Notwithstanding anything else in this Privacy Policy, Honeybook’s use of Contact Information obtained through your synched Google account will adhere to Google API Services User Data Policy, including the limited use requirements. In particular, we (1) only use Contact Information to provide and improve the Services; (2) do not transfer Contact Information to third parties except as necessary to provide or improve the Services, as required by law, or in connection with a merger, acquisition, or sale of assets where we provide notice to users; (3) do not use the Contact Information for serving advertisements; and (4) do not permit humans (other than intended recipients, if applicable) to read Contact Information, except (a) if we obtain your affirmative consent, (b) as necessary for security purposes or to comply with applicable law or (c) our use is limited to internal operations and the Contact Information (including derivations) has been aggregated and anonymized.

Bank Account Information: Honeybook also collects bank account numbers to transmit direct deposits to Businesses. If you elect to link your bank account automatically through the API provided by Plaid Inc. (“Plaid”), HoneyBook will also receive information related to the transactions associated with that account, including the transaction ID, transaction category and type, merchant name, amount, currency, date, and location. By using the Plaid API, you grant HoneyBook and Plaid the right to access and transmit your personal and financial information from the relevant financial institution and you agree that your personal and financial information will be transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

Other Information: Non-Identifiable Data: When you interact with HoneyBook through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. HoneyBook may store such information itself or such information may be included in databases owned and maintained by HoneyBook affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

We use local shared objects, also known as Flash cookies, to display content based upon what you view on our site to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here.

When you visit the Site or view one of our emails, we will use pixel tags or “clear” gifs to track some of the pages you visit on our Site and the actions you take. Pixel tags are a technology similar to cookies that can be embedded in online content or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have taken particular actions or viewed particular content or a particular email message.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, HoneyBook often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us, including information available in Vendor contracts and related proposals that you may upload. Honeybook does not use or aggregate Contact Information for these purposes (the use and aggregation of Contact Information is described above). This research may be compiled and analyzed on an aggregate basis, and HoneyBook may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. HoneyBook may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Location Information: Our Service and third parties that are integrated into our Service may collect and use your location information (for example, by using the GPS on your mobile device) to provide certain functionality of our Service. We may also use your location information in an aggregate way, as described above in the "Aggregated Personal Data" section.

Tracking and Analytics: We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

Our Site currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

Social Networking Services: One of the special features of the Service is that it allows you to enable or log in to the Services via various social networking services like Facebook or Twitter ("Social Networking Service(s)"). To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Social Networking Service. When you add a Social Networking Services account to the Service or log into the Service using your Social Networking Services account, we will collect relevant information necessary to enable the Service to access that Social Networking Service and your data contained within that Social Networking Service. As part of such integration, the Social Networking Service will provide us with access to certain information that you have provided to the Social Networking Service , and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed by the policies of such third parties, and HoneyBook shall have no liability or responsibility for the privacy practices or other actions of any Social Networking Services that may be enabled within the Service.

You may also have the option of posting your Services activities to Social Networking Services when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity.

2. Our Use of Your Personal Data and Other Information

HoneyBook uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. HoneyBook and its subsidiaries and affiliates (the "Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. If you use the Plaid API to link your bank account, HoneyBook uses the related information to help you analyze your income and expenses and to segment users based on revenue.

HoneyBook and its affiliates may use Personal Data collected through the Services (excluding Contact Information) to inform the Businesses and Clients who use our Service about services we believe will be of interest to you. Each marketing communication we send will contain instructions permitting the recipient to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

We may use Contact Information (excluding information collected from Google services such as Gmail, Contacts, and Calendar), together with other publicly available information, to create public profiles for individuals who we think may be interested in our Services. Once we have created a profile, we may suggest that other users of the Services connect with the created profile. If any users take an action on the created profile, we will notify the profile owner so they may claim their page. If we have created a public profile for you, we will provide an "opt-out" link at the bottom of the profile if you wish to have your profile deleted. We may also use Contact Information to suggest connections and to enable you to invite others to use our Services and connect with you. It is your choice whether to invite someone to our Services. For clarity, if an invitee accepts the invitation, then the invitee shall be subject to the terms and conditions of this Privacy Policy and our Terms of Service. We may also receive Personal Data about you when others import or sync their Contact Information.

3. Our Disclosure of Your Personal Data and Other Information

There are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event (each, a “Corporate Transaction”), Personal Data may be part of the transferred assets. In addition, we may make available certain Personal Data to an investor or prospective investor and such party’s legal or business advisors in anticipation of and/or connection with a possible or potential Corporate Transaction. We will notify you if we disclose Contact Information in connection with a Corporate Transaction.

Related Companies: We may also share your Personal Data (excluding Contact Information) with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: HoneyBook, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, advertising, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: HoneyBook may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of HoneyBook, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

4. Your Choices

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services. For example, you can read and review publicly available information on our Site without providing any Personal Data. However, you will not be able to use any creative services management and booking services without providing the necessary Personal Data.

5. Clients Established or Residing in the European Union

If you are a Client in the European Union, and you would like to exercise one of the rights provided by the General Data Protection Regulation (“GDPR”) or otherwise inquire about how your Personal Data is handled under the Services, please contact your Business, who is the Controller of your Personal Data under the GDPR.

6. Exclusions

This Privacy Policy does not apply to any Personal Data collected by HoneyBook other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to HoneyBook through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and HoneyBook shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

7. Children

HoneyBook does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to HoneyBook through the Services, please contact us, and we will endeavor to delete that information from our databases.

8. Links to Other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by HoneyBook (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that HoneyBook endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

9. Security

HoneyBook takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to HoneyBook via the Internet.

10. Other Terms and Conditions

Your access to and use of the Services is subject to the Terms of Service https://www.HoneyBook.com/terms/terms-of-service.

11. Changes to HoneyBook's Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for HoneyBook to make changes to this Privacy Policy. HoneyBook reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

12. Privacy Shield

Honeybook is based in the U.S. The U.S. may have data protection laws less stringent than or otherwise different from the laws in effect in the European Economic Area and the UK. Transfers of your Personal Data to Honeybook in the U.S. are necessary to perform the agreement we have entered into, or are about to enter into, with you.

Before July 16, 2020, we relied on our EU-U.S. Privacy Shield certification to transfer Personal Data that we received from the EU to Honeybook in the U.S. On July 16, 2020, the European Court of Justice ruled that the EU-U.S. Privacy Shield is no longer available for these data transfers. We continue to comply with the Privacy Shield Principles described in the “Privacy Shield” section below as required by the U.S. Department of Commerce.

13. Privacy Shield

HoneyBook complies with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks (“Frameworks”) as set forth by the U.S. Department of Commerce regarding the processing of personal data transferred from the EU and Switzerland to the U.S. (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway). Honeybook has certified that it adheres to the Privacy Shield Principles (described below). If there is any conflict between the policies in this Privacy Policy and the EU or Swiss Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Frameworks and to view our certification page, please visit https://www.privacyshield.gov/.

General. We rely on our Privacy Shield certification to transfer Personal Data that we receive from the EU and Switzerland to HoneyBook in the U.S. and we process such Personal Data in accordance with the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability (“Privacy Shield Principles”), as described below.

Notice And Choice. This Privacy Policy provides notice of the Personal Data collected and transferred under the Privacy Shield and the choice that you have with respect to such Personal Data. It also provides information about other Privacy Shield Principles that are set forth below.

Accountability for Onward Transfers. We may be accountable for the Personal Data we receive under the Privacy Shield that we may transfer to third-party service providers. If we are and our third party service providers process Personal Data in a manner inconsistent with the Privacy Shield Principles, we are responsible and liable for the harm caused, unless we prove that we are not responsible for the event giving rise to the damage.

Security. We maintain security measures to protect Personal Data as described in the “Security” section of this Privacy Policy.

Data Integrity and Purpose Limitation. We take reasonable steps to ensure that Personal Data is reliable for its intended use, and that it is accurate, complete and current for as long as we retain it. We will retain the data as long as necessary for the following purposes: delivering the Services, engaging in customer service, complying with legal obligations, auditing, performing security and fraud prevention, responding to legal and regulatory inquiries, and preserving or defending our legal rights or those of other users or third parties.

Access. European Union users have certain rights to access, correct, amend, or delete Personal Data where it is inaccurate, or has been processed in violation of the Privacy Shield Principles. Please see the “European Union Clients” section above for more information on the rights of users in the EU (and, to the extent applicable, users in Switzerland).

Recourse, Enforcement, Liability. In compliance with the Privacy Shield Principles, HoneyBook commits to resolve complaints about our processing of your Personal Data. European Union and Swiss users with inquiries or complaints regarding this Private Shield Policy should first contact Honeybook as follows:

• Email: [email protected]• Attention: Privacy Shield • Postal Mail: 539 Bryant St., Suite 200, San Francisco, CA 94107

We must respond to such inquiries or complaints within 45 days.

We have further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider, International Centre for Dispute Resolution ("ICDR"), operated by the American Arbitration Association ("AAA") (free of charge) at http://go.adr.org/privacyshield.html. Honeybook will cooperate with ICDR pursuant to the ICDR rules, available on the ICDR’s website at https://www.icdr.org/rules_forms_fees

If your complaint is not resolved through these channels, under certain conditions a binding arbitration option may be available before a Privacy Shield Panel. For additional information, please visit: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

We are subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to Personal Data received or transferred pursuant to the Frameworks.

14. Access to Information; Contacting HoneyBook

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.

Please also feel free to contact us if you have any questions about HoneyBook's Privacy Policy or the information practices of the Services.

You may contact us as follows: [email protected] or 539 Bryant St, Suite 200, San Francisco, CA 94107.