Learn From the Pros: Mastering Your Client Experience

An interactive workshop series co-hosted with our HoneyBook Pros to help you master your client experience. From the art of first impressions to conversion and capturing meaningful feedback.

Mastering Your Client Experience Workshop Series

Your client’s experience with you starts earlier than you might expect and is more nuanced that you might currently be prepared for. Every piece of information, branding and interaction (direct or indirect) is a form of communication between you and your client.

To make sure you’re winning the clients you want and leaving them with the best impression from start to finish, you want to be sure you’re in control of each stage of your client experience. 

But let’s be real, you also don’t have endless hours in the day to invest in holding your client’s hands though each stage in your process. So how do you make sure you’re putting in the time and effort where it counts most? How do you decide what in your process to streamline and automate vs. where to add a personal touchpoint? 

That’s where we come in. At a high level, HoneyBook helps you create a smooth client experience, from first glance to final farewell, that ensures you’re giving your clients 5-star service every time without the heavy lift.

Join us and our HoneyBook Pros this month for four live, interactive, workshops, as we demystify the most crucial areas of your client experience and empower you with the tools to make the biggest impact.

First Impression: How to WOW Your Clients from Day One

You don’t get a second chance to make a first impression so be sure your business is ready to WOW your clients right from the start. Systems expert Laura Neff joins us to discuss common mistakes that can happen in your client experience (before you’ve even had the opportunity to meet someone) and how to avoid them.

The interactive portion of this workshop will focus on best practices when using the HoneyBook Contact Form. When you register you’ll have the opportunity to enter to be selected as our example account for a live consultation on what you’re doing right and where your Contact Form could use a little TLC.

Watch the replay! ⬆️

Mastering Conversion: How to Turn Inquiries into Paying Clients

When it comes to managing inquiries, there are a lot of moving parts, especially considering some of those people may never get back to you! Join us alongside branding expert Deanna Burks to explore how you can utilize branded technology to provide 5-star service, without the heavy lift. 

The interactive portion of this workshop will focus on best practices when using HoneyBook’s Scheduling tool. When you register you’ll have the opportunity to enter to be selected as our example account for a live consultation. If you’ve been using Scheduling, but feel like you need a little extra help, this is your chance!

Watch the replay! ⬆️

Closing The Deal: How a Strong Process Helps Overcome a Fear of Sales

Let’s face it, when you think about sales you probably picture the used-car salesman upselling someone, and well, that’s just not your brand! Process expert Rhonda Evans joins us to outline some actionable ways you can shake off your “salesperson” jitters through building a bulletproof process that you’ll be proud to share with clients.

The interactive portion of this workshop will focus on best practices for using the HoneyBook Brochure File. When you register you’ll have the opportunity to enter to be selected as our example account for a live consultation. If you’ve been using Brochures, but feel like you could be doing more with the tools available, this is your chance!

Watch the replay! ⬆️

Perfect Your Process: How to Leverage Your Learnings to Create Future Value

The most successful businesses are the ones that are willing to adapt and iterate on their current processes. Join us and client experience expert, Dahlia Orth, to learn how you can utilize automations to do just that, through connecting with past clients and perfecting your process for the future.

The interactive portion of this workshop will focus on best practices when using a HoneyBook Workflow or Automation. When you register you’ll have the opportunity to enter to be selected as our example account for a live consultation to review your Workflows together. If you’ve set up a Workflow or Automation but feel hesitant to pull the trigger and actually use it with a client, this is your chance to get the affirmation you need right from the source!

Watch the replay! ⬆️

Get Ready to Level-Up Your Client Experience

If you’re ready to master your client experience, then this is the workshop series for you. In just four sessions you’ll tackle the most crucial parts of your process to ensure you’re delivering value and exceptional service at every stage. 

We look forward to helping you navigate and improve your client journey!

Mac Hughes

Mac Hughes is a business management software pro and notorious fashionista among friends and coworkers alike. She has worked alongside the tech geniuses at MINDBODY and HoneyBook helping business owners adopt processes for streamlining their passions. When she’s not busy helping service based businesses reach peak efficiency, you can probably find her crafting some home brew in the garage.